1.1 Pursuant to Articles 64 et seq. of Legislative Decree 206/05, if the customer is a consumer (i.e. a natural person purchasing without VAT number), he/she is entitled to withdraw from the purchase contract for any reason whatsoever, without the need to provide explanations and without any penalty within 14 days from the date on which he/she materially takes possession of the Products.

1.2 In order to exercise such right, the customer shall send a communication by registered letter with return receipt to the following address Palumbo Srl, Largo Stazione 12,73050 Seclì (Le) highlighting the Customer's intention to exercise the right of withdrawal; such communication shall contain:

  • indication of the Products for which the customer wishes to exercise the right of withdrawal;
  • order number and, if the Customer has paid for the Products by bank transfer;
  • the Customer's IBAN code on which the refund is to be made. The return shipping address will be communicated by our customer care.

An operator of will agree with the Customer an appointment for the collection of the goods by a courier appointed by The customer will not pay any additional cost for the return of the product, except for the shipping costs related to the return of the goods (unless otherwise provided for in the specific product sheet). will proceed within 14 days from the return of the goods, to refund the amount after verifying the integrity of the goods and retaining only the shipping cost for delivery and return. The credit shall be issued following the same payment terms. In the event of a cash-on-delivery purchase, the sums shall be credited back by bank transfer. For the purposes of the 30-day period, the goods shall be deemed to be returned at the time they are handed over to the carrier. The goods must be returned intact, complete with all parts and in their original packaging (envelopes and packages), kept and used according to normal diligence, without any signs of wear or dirt. Withdrawal shall not be permitted in cases where the products have been assembled, used and/or show signs of silicone.

1.3 The right of withdrawal is subject to the following conditions:

  • the right applies to the purchased product in its entirety;
  • it is not possible to exercise the right of withdrawal for a single part of the purchased product (accessories, software attachments);
  • the purchased goods must be intact and returned in the original packaging in all their parts (including packaging and any documentation or accessory equipment: manuals, cables);
  • to limit damages to the original package, we recommend you to put it in a second box, on which to apply the label provided by, containing the RMA number (Return Merchandise Authorization); the application of labels or adhesive tapes directly on the original product packaging should be avoided;
  • until the certificate of receipt is in our warehouse, the shipment is under the full responsibility of the customer;
  • in case of damage to the goods during transport for a shipment organised by the customer, will notify the customer (within 5 working days of receipt of the goods in their stores), to enable him to file a timely complaint against the carrier of his choice and claim for a refund of the value of the goods (if insured). In this case, the product will be made available to the customer for its return, thus cancelling the request for withdrawal.
  • is not responsible in any way for damage or theft / loss of goods returned by shipments booked by the customer;
  • upon arrival at the warehouse, the product will be examined to assess any damage or alteration not related to transport. If the packaging and / or the original packaging are damaged, will deduct a percentagefrom the refund , which won't be higher than the 20% of the total amount, as a contribution for the restoration costs.

1.4 The right of withdrawal lapses completely for lack of the integrity of the goods (packaging and / or its parts), in cases where finds:

  • the careless use of the property that has compromised its integrity and its use;
  • the lack of the outer packaging and / or the original inner packaging; the absence of integral elements of the product (accessories, cables, manuals, parts);
  • product damage not related to transport.

In case of loss of the right of withdrawal, the goods will remain at the headquarters of available to the customer for collection at his/her expense.